Privacy Policy

AM:PM Marketing Ltd (ABN 58 607 202 146) operates ampmpromo.com.au. This policy explains what personal information we collect, why we collect it, and what we do with it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last reviewed: 3 August 2026

What we collect

We collect only what we need to quote, produce and deliver your order:

Contact and business details — your name, company name, email address, phone number, and billing and delivery addresses.
Account information — if you create an account, your email address and a securely hashed password. We never store your password in readable form.
Order information — the products, quantities, colours, sizes and decoration options you request, together with your order history.
Artwork and brand assets — logos, artwork files, brand colours and design files you upload or send to us.
Payment information — processed by our payment provider. See "Payments" below.
Website usage data — pages viewed, approximate location derived from IP address, browser and device type.

How we use it

To prepare quotes and respond to enquiries.
To produce, decorate, pack and deliver your order.
To provide artwork proofs and obtain your approval before production.
To process payments, issue tax invoices and manage refunds.
To manage your account, including password resets and order history.
To provide customer support, including live chat on our website.
To meet our legal, tax and record-keeping obligations.
To send you service messages about an order you have placed.

We will only send you marketing email if you have opted in, and every marketing email includes an unsubscribe link. Service messages about an active order are not marketing and cannot be unsubscribed from while the order is open.

Payments

Card payments are processed by our payment provider, Stripe. Your full card number is sent directly to Stripe and is never stored on our systems. We receive only a payment confirmation, the card type and the last four digits, which we retain to identify the transaction and to process any refund. Stripe handles your card data under its own privacy policy and PCI DSS obligations.

Artwork and designs

Artwork you supply remains your property. We use it only to prepare proofs, produce your order and, where a third-party decorator is involved, to carry out the decoration you have ordered. We retain artwork files after an order so that you can reorder without resupplying them. If you would like your artwork deleted, contact us and we will remove it, except where we are required to retain records for tax or legal purposes.

Who we share it with

We do not sell your personal information. We share it only with parties who need it to fulfil your order or run our business:

Product suppliers and decorators, who receive the delivery details and artwork needed to produce and dispatch your order.
Freight and courier companies, who receive the delivery address and contact details.
Our payment provider, for processing payments and refunds.
Our IT and hosting providers, who store data on our behalf under contract.
Our accountants and professional advisers, and law enforcement or regulators where we are legally required to disclose.

Overseas disclosure

Some of our suppliers, decorators and technology providers are located outside Australia, including in New Zealand, the United States and the European Union. Where we disclose personal information overseas we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

Cookies and analytics

Our website uses cookies to keep you signed in, remember your cart and wishlist, and understand how the site is used so we can improve it. You can block or delete cookies in your browser settings, but parts of the site — signing in, and checking out — will not work without them.

Security and retention

We store data on access-controlled servers, encrypt traffic to and from our website, and limit staff access to those who need it. No system is perfectly secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep order and financial records for at least seven years as required by Australian tax law, and we delete or de-identify other personal information once it is no longer needed.

Your rights

You can ask us to:

Give you access to the personal information we hold about you.
Correct anything that is inaccurate or out of date.
Delete your account and the personal information attached to it, subject to records we must keep by law.
Stop sending you marketing communications.

You can update most of your details yourself under My Account. For anything else, email us at sales@ampmpromo.com.au. We will respond within 30 days.

Complaints

If you believe we have mishandled your personal information, please contact us first at sales@ampmpromo.com.au so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current one, and the review date above tells you when it last changed.

Contact us

AM:PM Marketing Ltd · ABN 58 607 202 146

PO Box 1994, North Sydney NSW 2059, Australia

Phone +61 2 7227 5685 · Email sales@ampmpromo.com.au