Shipping & Delivery

How long your order will take, what freight costs, and where we deliver.

Last reviewed: 3 August 2026

Where we deliver

We deliver anywhere in Australia. For deliveries to New Zealand or elsewhere overseas, contact us for a freight quote before ordering.

How long it takes

Every decorated order has two parts: production — making and decorating the goods — and delivery — freight to your door. The lead time shown on a product page or quote is the production time, in business days, and it starts from the date you approve your artwork proof, not the date you place the order.

  • Production — typically 5 to 10 business days, depending on the product and the decoration method. Rush production is available on many products; ask us.
  • Delivery — 2 to 4 business days to metropolitan areas after dispatch, and 4 to 7 business days to regional and remote areas.
  • Blank, undecorated stock — dispatched within 1 to 2 business days of payment.

If you have a fixed in-hand date — an event, a conference, a launch — tell us before you order. We will confirm in writing whether it is achievable and, if it is tight, what we need from you and by when.

Freight costs

Freight is quoted per order, because it depends on weight, volume and destination. Your freight cost is shown at checkout, or itemised on your quote, before you commit. Bulky items such as bags, drinkware and apparel cartons cost more to send than flat items of the same weight.

Delivery addresses

  • We cannot deliver to a PO Box. Our couriers require a street address with someone available to receive the goods during business hours.
  • Please supply a business address wherever possible. Residential deliveries are more likely to be missed and re-delivered.
  • Check your delivery address carefully at checkout. Re-delivery to a corrected address is charged at cost.

Dispatch and tracking

We email you when your order is dispatched, with a tracking number where the carrier provides one. Large orders may arrive in more than one carton, and occasionally on more than one day, where items ship from different warehouses. Please check that you have received everything before distributing the goods.

Split and staged deliveries

We can deliver to multiple addresses, or stage deliveries across several dates. Both are quoted separately because each drop carries its own freight cost. Tell us at quote stage so we can price it properly.

Damage in transit

Inspect your delivery on arrival. If a carton is visibly damaged, note it with the driver if you can, and photograph the carton and its labels before unpacking. Report transit damage to us within 7 days — see Returns & Refunds.

Delays

We tell you as soon as we know if something will be late. Most delays come from supplier stock movements or carrier backlogs, particularly in November and December. Order early for Christmas — we publish cut-off dates each year.

Contact

Questions about a delivery? Phone +61 2 7227 5685 or email sales@ampmpromo.com.au. We are open Monday to Friday, 8:30 AM to 5:00 PM.