Short answers to what we get asked most.

For in-stock products, no — order the quantity you actually need. Minimums apply only to made-to-order items, where our factory has to schedule a production run, and the product page and your quote will always tell you which is which. Setup costs are charged per order regardless of quantity, so very small runs carry a higher cost per unit.

Unit price depends on the product, the decoration method, the number of colours and the quantity — and it drops sharply as quantity rises. Setup costs are one-off per order. The fastest way to a real number is to tell us the product and quantity and let us quote.

Yes. Plain stock is available on most of the range, priced without setup or decoration.

Yes for apparel sizes, almost always. Mixing product colours in one order is usually fine too, though each additional colour may need its own decoration setup where the ink or underbase has to change — we will show that on the quote.

Yes, anywhere in Australia, including to multiple addresses on one order. Overseas delivery is quoted case by case.

Production is typically 3 to 10 business days depending on the decoration method, plus 3 to 5 business days metro freight. Production time starts when you approve the artwork proof and we have received payment — not when you place the order. For a straightforward order, allow two to three weeks end to end.

Often, yes — but tell us the date at the first conversation rather than after ordering. We will confirm in writing whether it is achievable, and if it is tight we will tell you exactly what we need from you and by when.

Because production cannot be scheduled until the artwork is approved and we have received payment. Once both are in place, stock can be allocated, screens or embroidery files prepared, and machine time booked. It also protects you: nothing goes into production with an artwork mistake you have not seen and approved.

Vector — AI, EPS, PDF or SVG — with text converted to outlines. High-resolution PNG works for full-colour methods. Full detail on our artwork guidelines page.

Usually solvable. Website logos are too low-resolution to print well, so we will redraw it as a vector file — quoted before we start, and the file is yours to keep afterwards.

Always. Every order gets a digital proof showing your logo at the actual decoration size and position on your chosen product colour. Revised proofs are free — we would far rather revise five times than print the wrong thing once.

Yes. Plain samples of most products can be supplied before you order, and pre-production samples with your actual branding can be arranged on larger runs. Both are quoted case by case.

We match PMS colours as closely as the process and material allow. An exact match cannot be guaranteed — ink behaves differently on different substrates, embroidery uses fixed thread shades, and laser engraving has no colour at all. See decoration methods for what each process can do.

Card payment at checkout, processed securely by Stripe, or pay by invoice.

Yes — production begins once we have received payment. If you pay by card at checkout, that is already done; if you pay by invoice, production starts when the invoice is paid.

Prices are shown excluding GST unless stated otherwise, with GST calculated and shown separately at checkout. We issue a tax invoice for every order.

No. An account is optional, and it exists so your order history, addresses and artwork are there when you reorder.

It is refreshed regularly from our suppliers and is the best figure available, but it is indicative rather than a reservation. Stock is only committed to you once your order is confirmed. For large quantities we check availability directly before quoting.

Tell us within 7 days of delivery, with photos and your order reference, and we will put it right. See returns and refunds.

Yes — we keep your artwork and specifications on file, so a repeat run is a single email. If the original product has been discontinued we will find the closest current equivalent and proof it before you commit.